Phone Interview & Gathering of Client Information
To begin the intake process, call our main office at 713-782-1330, complete our information form, or send an email to email@example.com so that we can begin assessing your case and find out more about your child. From there, we will schedule a phone interview with you to obtain specific information regarding your child.
Verification of Insurance
After the telephone interview, we will begin the insurance verification process to determine whether your policy covers ABA therapy. Once we obtain that information from your insurance company we will contact you to let you know what your policy will cover as well as what your share of costs will be under the terms of your policy.
We highly encourage you to come take a tour of our clinic with one of our BCBAs so that you can ask any questions you may have in person. Choosing a clinic that you feel comfortable with is essential, as this will be an ongoing relationship for the benefit of your child. We estimate that the tour will take about one hour to give you time to see our clinic and visit with our BCBA about your child. We ask that you not bring children to the clinic tour so that you can focus on the tour and take the time necessary to ask any questions you may want to discuss with us.
Your child’s initial assessment will be held at our clinic with you, your child, and our intake team. The purpose of the meeting will be to perform the initial assessment required by your insurance. After this assessment we will prepare a treatment plan to submit to your insurance company and obtain approval to provide ABA therapy for your child. This meeting is also an opportunity for us to visit further with you to determine if we are a good fit for your family. Through this initial assessment, we can recommend therapy services that may fit your needs, discuss parent involvement, and talk about potential therapy schedules. The intake assessment and meeting will take about two hours.
Insurance Authorization & Renewals
After your initial assessment, we will prepare and submit the treatment plan to your insurance company, who will then authorize hours of service and provide the date services may start. Additional treatment plans will be prepared as your child progresses. Updated treatment plans are usually required by insurance companies every three to six months to continue the authorization of services.
Start of Your Child’s Therapy
Once we receive approval from your insurance company we will be ready to start your child’s therapy. Depending upon the child, we will either start with a full schedule or start with fewer hours and increase hours over a period of time to allow your child to become accustomed to this new routine.
Parent involvement and ongoing communication are essential in creating the best outcome for your child. Your child’s BCBA will work with you to schedule regular parent training sessions. We will provide the techniques and training to help you work with your child at home and in the community. We encourage open and ongoing communication between parents and BCBAs during your time with us.
Steps to Progress Has You Covered
We offer the highest quality of care by partnering with a number of major insurance providers.